ABOUT US

InteliChek has been a leader in customer service and performance evaluations since 1997. Founded with a focus on the automotive industry, we quickly earned a reputation for delivering high-quality, actionable insights to help businesses improve their customer experience. Over the years, we have built long-standing partnerships with Fortune 100 companies, empowering them to enhance their service standards, increase sales, and boost customer satisfaction through mystery shopping and performance analysis. As we’ve grown, so has our expertise.

While we remain deeply rooted in the automotive industry, we’ve expanded our reach to provide telephone mystery shopping services across a variety of sectors, including hospitality, healthcare, retail, finance, telecommunications, and more. Our versatility enables us to offer tailored solutions for businesses of all types—whether you're managing a nationwide network of dealerships or providing exceptional customer service in a call center. 

OUR MISSION

At InteliChek Performance, our mission is to empower businesses to deliver superior customer service by providing data-driven insights that promote excellence. We strive to help companies unlock their full potential by evaluating and improving the interactions between their teams and customers. Whether it's ensuring phone etiquette, identifying sales opportunities, or maintaining consistent service standards, we are committed to supporting our clients in achieving operational excellence and enhancing customer loyalty.

OUR TEAM

We pride ourselves on the strength of our team, which consists of dedicated administrators, program managers, and a network of InteliChek Certified Agents. Our program managers work closely with clients to customize each study, ensuring that the specific goals and criteria of every project are met. Meanwhile, our administrative team ensures the smooth execution of every evaluation, handling everything from scheduling to reporting with precision and efficiency. 

Our network of Certified Agents plays a pivotal role in the success of our evaluations. Each agent is rigorously trained to provide honest, unbiased, and accurate feedback based on real-life interactions, ensuring that the data we collect is both reliable and actionable. Together, our team works in unison to deliver comprehensive reports that help businesses assess their current performance and identify opportunities for growth.

DATA YOU CAN TRUST

• Decades of Experience: With over 25 years of experience in mystery shopping, we have a proven track record of success across multiple industries.
• Customizable Solutions: We tailor our services to meet the unique needs of each client, providing actionable insights that align with your specific goals.
• Nationwide Network: Our network of certified agents spans across the United States, enabling us to conduct studies in any location's area code and across various industries.
• Data You Can Trust: We provide detailed, accurate reports that give you a clear picture of how your team is performing and where improvements can be made.

At InteliChek Performance, we are committed to helping businesses deliver exceptional customer service—one phone call at a time. If you're ready to raise the bar in customer experience, we’d love to partner with you.